Agentforce Service | Formerly Service Cloud
Agentforce Service Cloud is a comprehensive customer service platform that centralises cases, customer data, and support channels to deliver fast, personalised service at scale. Agents gain a 360-degree view of every customer, with intelligent case routing and AI-powered tools to boost productivity and resolve issues quickly. By unifying phone, email, chat, messaging, and self-service into a single workspace, Agentforce Service helps organisations improve customer satisfaction, reduce service costs, and scale support operations efficiently.
Agentforce Service Key Features
- Case Management and Queue Routing
- Omnichannel (Phone, Email, Chat, Messaging, Social)
- Service Console
- Knowledge Base
- Self-Service Portals and Communities
- Macros and Workflow Automation
- Entitlements and SLAs
- Field Service Management
- AI-Powered Chatbots and Agent Assistance
- Reporting, Dashboards, and Service Analytics
How OM Soft Can Help Your Customer Service Team
Fast, Personalised Support: Deliver seamless service across phone, email, chat, messaging, and self-service channels. Resolve issues quickly and efficiently.
360-Degree Customer View: Give agents complete visibility into every customer interaction. Improve satisfaction and build stronger relationships.
AI-Powered Productivity: Use intelligent case routing and AI insights to prioritise work, automate tasks, and boost agent efficiency.
Scalable & Cost-Effective: Streamline support operations, reduce service costs, and scale effortlessly as your business grows.
👉 Deliver exceptional customer service today! Contact us to implement Agentforce Service and elevate your support experience.
