Salesforce Consulting Services

OM Soft Solutions delivers end-to-end Salesforce consulting services designed to align your CRM strategy with measurable business outcomes and maximise ROI from your Salesforce investment. As a trusted Salesforce Consulting Partner, we help organisations design scalable architectures, streamline operations, and drive digital transformation across sales, service, and customer engagement teams.

Our team of certified Salesforce consultants brings deep expertise across Sales Cloud, Service Cloud, Experience Cloud, and industry-specific solutions, enabling both quick wins and long-term strategic value.

Our Salesforce Consulting Capabilities:

Salesforce Strategy & Roadmap – Define a clear and actionable CRM roadmap, including governance models and phased rollouts. We leverage tools such as Salesforce CRM Analytics, Tableau, and Google Analytics to measure adoption, performance, and ROI.

Business Process Optimisation – Redesign and automate sales, service, and marketing workflows using Flow Builder, Process Builder, and Approval Processes to reduce manual effort, improve efficiency, and increase conversion rates.

Custom Solution Design – Build tailored applications and components on the Salesforce Lightning Platform, utilising Apex, Lightning Web Components (LWC), and AppExchange Solutions to meet unique business requirements.

User Adoption & Training – Ensure successful rollouts with structured, role-based training programmes, myTrailhead learning paths, and sandbox environments to improve user engagement, data accuracy, and system adoption.

Ongoing Support & Enhancements – Provide continuous admin, development, and DevOps support using JIRA, GIT-based CI/CD pipelines, Azure DevOps, and Salesforce DevOps Center to enable ongoing enhancements and seamless feature releases.