Salesforce Field Service
Salesforce Field Service is a field operations platform that connects your back office, dispatchers, and mobile workforce to plan, schedule, and complete onsite work efficiently while delivering exceptional customer experiences. Built on Service Cloud, it provides intelligent scheduling, mobile apps, real-time visibility, and asset tracking to ensure the right technician, with the right skills and parts, arrives at the right time and place. By digitising work orders and leveraging AI to optimise routes and workloads, Field Service helps organisations reduce costs, improve first-time fix rates, and scale service operations seamlessly.
Salesforce Field Service Key Features
- Work Orders and Service Appointments
- Intelligent Scheduling and Dispatch Console
- Field Service Mobile App with Offline Access
- Asset and Inventory Management
- Service Territories and Resource Management
- Maintenance Plans and Preventive Maintenance
- Service Reports and Customer Notifications
- Visual Remote Assistance
- Field Service Analytics and Dashboards
- AI-Powered Recommendations and Optimization
Why Choose OM Soft?
Optimised Field Operations
We help you connect back-office teams, dispatchers, and mobile technicians for efficient planning, scheduling, and onsite execution.
AI-Driven Scheduling & Routing
Leverage intelligent scheduling, route optimisation, and workload management to ensure the right technician with the right skills and parts arrives on time.
Improved Customer Experience
Digitised work orders and real-time visibility enhance service reliability, reduce delays, and increase first-time fix rates.
Proven Expertise & Scalable Solutions
With deep Salesforce Field Service experience, we deliver secure, scalable solutions that reduce costs, streamline operations, and support growth.
👉 Contact us today to optimise your field operations, boost first-time fix rates, and deliver exceptional customer experiences
